NPS
Measure how likely readers are to recommend you, with a score from 0 to 10 and an optional comment.
Introduction
The NPS widget asks readers the classic Net Promoter Score question on a 0 to 10 scale, followed by an optional written comment.
It gives you a simple, comparable measure of reader satisfaction, and the comments tell you what to fix or keep doing.
Features
- 1Familiar Scale
- A 0 to 10 scale with low, neutral and high scores shown in different colours.
- 2Follow-Up Comment
- A second question invites readers to explain their score in their own words.
- 3Your Questions
- Write both questions to fit what you want to learn, about your site, newsletter or subscription.
- 4Thank-You State
- Readers who are not signed in sign up first, and their score is sent straight after. Each reader answers once per page and sees a thank-you message.
Use cases
- Track reader satisfaction over time.
- Ask subscribers how likely they are to recommend you.
- Collect feedback after a redesign or new feature.
How it works
Set the two questions in the UniSignIn dashboard and target the survey with Orchestration, or place it with a container.
Screenshots
Related experiences
Page Takeover
A full-page message for the moments that deserve a reader’s full attention, from big announcements to welcome offers.
Modal Box
A pop-up message over the page for offers, announcements and questions, styled and targeted to the right readers.
Sidebar
A slide-in panel at the top, bottom or side of the page, for messages that should be seen without interrupting reading.
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