Orders and Payments
Overview
Once your Stripe account is connected and your plans are live (see Commerce), you can follow every payment from the Commerce menu:
- Orders: purchases of your products, with their delivery progress.
- Transactions: every payment and subscription change, for all readers.
- Analytics: revenue, subscribers, failed payments and coupon use over time.
Orders
Go to Commerce → Orders. The list shows the ID, Email, Status, Amount and Created Time of each order. Search by order ID to find one.
Each row has two links:
- Detail opens the order: the products bought, prices, VAT, subtotal, and the billing and shipping addresses.
- Invoice downloads the order invoice as a PDF.
Order status
An order moves through these steps:
| Status | Meaning |
|---|---|
| Order placed | The reader has placed the order. |
| Paid | Payment has gone through. |
| Shipped | You have sent the order. |
| Delivered | The order has arrived. |
To move an order on, open Detail, pick the next step in Order Status and click Save Changes. Status moves forward one step at a time, so you can't skip a step or go back.
Transactions
Go to Commerce → Transactions to see every payment across your projects.
| Column | What it shows |
|---|---|
| The reader who paid. | |
| Project | The site the payment came from. |
| Status | Pending, Completed or Incomplete. |
| Type | Whether it was a subscription or an order. |
| Amount | The amount and currency. |
| Note | What happened, for example a new, cancelled or resumed subscription. |
| Created Time | When it happened. |
Search by email, and filter by project and status. Incomplete payments are worth checking: the reader tried to pay but the payment did not go through.
Click User Payment to open that reader's profile on the Payment tab. It shows their saved card (brand and last four digits), their subscriptions with End At and Renew At dates, and all their transactions.
A subscription the reader has cancelled shows as Expiring. They keep access until the end date, and it does not renew.
Analytics
Go to Commerce → Analytics. Pick a project, or All, and a date range: 1d, 1w, 30d, 2m, 3m, or your own dates from the calendar.
- Main chart: switch between Transactions, Orders, Revenue, Failed and Failed Rate. A rising failed rate usually means card problems worth following up.
- Subscriptions: active subscribers, new subscribers, unsubscribes and subscription revenue by day.
- Coupon Usage: how often each coupon was used. See Coupons.
- Table: a day-by-day breakdown of active, new and unsubscribed subscribers, transactions, orders and revenue for each project.
Cancellations and refunds
Readers cancel their own subscriptions from their account. UniSignIn does not issue refunds. Make refunds from your own Stripe dashboard, where all payments from your connected account are listed.
Commerce pages are available to Super Administrators, Administrators and Commerce Managers. See Team and roles.
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