Theme

Comments

Overview

Comments let signed-in readers discuss your articles. Readers can reply, like, sort the thread, share a comment and report comments that break your rules. Your editors moderate on the page, and your team handles reports in the dashboard.

Comments keep basic formatting such as bold, italics, lists and quotes, and can be up to 2,000 characters. Readers who aren't signed in can start writing; their comment is kept while they sign in. When someone replies to a comment, its author gets a notification in their notification bell.

Set up

Go to Audience Operation > Experience and click New Experience.
Choose Comment and click Next Step.
Enter a Name and choose the Project.
Set the settings:

Setting	What it does
Community guidelines	Shown above the comment box, in HTML, for example a short reminder with a link to your full guidelines.
Open in a side drawer	The page shows the first few comments, and the rest open in a drawer.

Click Save Changes. The preview shows how the comments look.

Readers who are not signed in see a prompt to sign up or log in before they can post.

Moderate

Reported comments

Readers can report a comment as Identity Attack, Hate Speech, Inappropriate Language, Spam, False Information or Other.

Go to Features > Comments to see reported comments. Filter by project and by status (Unprocessed, Deleted, Hidden, Ignored or All), or search by article. Each row shows the reporter, the reported user, the comment with a link to it on the article, the reason and the status.

Action	What it does
Delete	Deletes the comment for everyone.
Hide	Hides the comment from everyone.
Ignore	Keeps the comment and closes the report.
Block	Stops the user from posting comments.

Moderate on the page

Give a member of your newsroom the Editor role for the project: go to Data Management > User Data, open their profile, click the edit icon and set Roles to Editor for the project, then save.

When editors are signed in on your site, the menu on each reader comment lets them hide, unhide or delete it. Editors can edit and delete their own comments.

Put it on your pages

Place the container where the comments should appear, usually below the article. Copy it from the experience, which fills in its ID. Without it, the comments appear at the end of the page:

<div data-exp="unis-comment" data-exp-id="EXPERIENCE_ID" data-element-id="ARTICLE_ID"></div>

data-exp-id is the ID of the Comment experience you created.
data-element-id is a unique ID for the article, such as your CMS article ID. If you leave it out, the page URL is used, so one article with several URLs would get separate threads.

You can also deliver the Comment experience with Orchestration. See the Comments experience and Set up experiences on your website.