Theme

Reviews

Overview

Reviews let signed-in readers rate a page from one to five stars and write a short review, for example on a product, a venue or a guide. Readers see the average rating, how many reviews there are and the share of each star rating. Your team can reply to reviews from the dashboard.

Set up

Go to Audience Operation > Experience and click New Experience.
Pick Review, then click Next Step.
Enter a Name, choose the Project and turn on Enable.
Set the settings:

Setting	What it does
Title	A heading shown above the reviews. Leave it empty for none.
Content	Text shown under the title, in HTML, for example a short note on how to write a helpful review. Leave it empty for none.

Click Save Changes. The preview shows how the reviews look.

Put it on your pages

Place the container where the reviews should appear. Copy it from the experience, which fills in its ID, or replace EXPERIENCE_ID yourself:

<div data-exp="unis-reviews" data-exp-id="EXPERIENCE_ID"></div>

If an Orchestration already delivers this Review experience to the page, you can leave out data-exp-id.
Add data-element-id to name what is being reviewed, for example a product ID, so its reviews follow it to any page. If you leave it out, the page address without its query string is used. Long page addresses work too.

<div data-exp="unis-reviews" data-exp-id="EXPERIENCE_ID" data-element-id="ITEM_ID"></div>

How readers review

Readers click Write a review, choose one to five stars and write their review.
Readers who are not signed in are asked to sign up or log in when they click Write a review.
Each reader writes one review on each page. They can click Edit on their own review to change it.
Readers can sort reviews by Newest or Oldest, and Filter them by star rating.
Your replies are shown under the review.

Manage

Go to Features > Reviews to see each reviewed page with its project, experience name, element ID and number of reviews.

Detail lists the reviews on that page with the user, review text, number of replies and time. Search the reviews, and click Reply to read the replies and add a new one.
Stat shows the rating breakdown by star over a date range.

See the Reviews experience and Set up experiences on your website.